Personal Data We Receive and Collect

1 – Introduction

ADVN global respects the privacy and confidentiality of personal data of customers, partners, and others we interact with in providing services. We commit to policies, practices, and procedures to protect the collection, use, and disclosure of personal information you provide to us, in compliance with Decree No. 13/2023/ND-CP.

By submitting your information to us or registering for any product or service provided or distributed by ADVN global, you consent to allow ADVN global, its representatives, third-party service providers, and contractors to collect, use, and disclose your personal data in accordance with this Privacy Notice (including future amendments). You acknowledge and agree that ADVN global may revise and update this Privacy Notice to ensure legal compliance and industry alignment.

**Note:** The purposes stated in this Notice are additional to, and do not replace, any consents you have given previously or may give in the future.

2 – How We Collect Your Personal Data

“Personal data” is any information that can identify you individually or when combined with other data. Business information (e.g., company name, address, business phone number) is not considered personal data and is used strictly for B2B transactions.

We collect data when you:

• Enter into an agreement or contract to use our services, receive materials, or information related to transactions with us.
• Interact with customer service, sales staff, or service providers (via phone, email, mail, in-person meetings, social media, surveys, seminars).
• Browse and experience our product and service offerings on our platform.
• Respond to our or our partners’ email marketing campaigns (EDM).
• Are referred by a partner or reputable business associate.
• Request us to contact you for further information, complaints, or other purposes.
• Create or use an account on our website, mobile app, social media, or digital platforms.
• Make payments via physical kiosks, online gateways, e-wallets, or banks; including third-party provided information.
• Are recorded in images or videos by CCTV cameras or by ADVN global representatives at events.
• Provide data directly or via public sources, partners, or third parties.

**Note:** If you provide third-party data, you confirm you have obtained their consent.

3 – Types of Personal Data We Collect

• Contact Information: Full name, phone number, email.
• Personal Information: Date of birth, company name, driver’s license number, vehicle registration, profile images/videos.
• Purchase Information: Credit card number, billing address, shipping address.
• Additional Sources: Partners, affiliates, public sources.

4 – How We Use Personal Data

• Provide products, services, and fulfill contractual obligations.
• Respond to inquiries, complaints, technical support, and contractual communications.
• Manage receivables, invoicing, payments, and credit.
• Serve the purposes notified at the time of data collection.
• Run direct marketing campaigns, generate leads, conduct event and seminar surveys.
• Deliver customer care, improve experience, and manage accounts.
• Analyze usage behavior of products, services, and interactions on digital platforms.
• Collaborate on joint marketing campaigns with partners and other providers.
• Comply with legal obligations and regulatory requirements.

You may unsubscribe from marketing communications at any time; this will be processed within 30 days.

5 – Disclosure of Personal Data

We only disclose personal data to third parties when:

• Required by law or regulatory authority.
• You consent or are deemed to have consented.
• Partnering with contractors or intermediaries under confidentiality agreements.
• In the event of business transfers, mergers, or asset transfers.

6 – Data Accuracy

We endeavor to keep your data complete and accurate. Please update it promptly to avoid service interruptions.

7 – Access & Correction of Personal Data

You have the right to request access, correction, or deletion of your personal data under Decree 13/2023/ND-CP. Requests will be verified and processed within 30 days.

8 – Withdrawal of Consent

You may withdraw consent at any time via email, mail, or the UNSUB function. We will inform you of consequences and assist you.

9 – Use of Cookies

We use cookies and similar technologies to collect technical data. You may disable cookies in your browser, but some features may be limited.

10 – How We Protect Personal Data

• Implement technical and organizational measures to prevent unauthorized access or use.
• Policies for data disposal or anonymization when no longer needed.

11 – Data Retention

Data is retained only as long as necessary and will be securely destroyed or anonymized once retention periods expire.

12 – Cross-Border Data Transfers

Transfers outside Vietnam are conducted only in compliance with Decree 13/2023/ND-CP, ensuring equivalent levels of protection.

13 – Contact Us

• Send feedback, access requests, corrections, or consent withdrawals via trackasia.vn.
• We commit to handling your requests diligently, confidentially, and in a timely manner.